ITIL® Foundation

ITIL® (IT Infrastructure Library) Foundation Course 2011
3 Day Instructor Led | Onsite Testing Available


In this comprehensive course, Ultimate Knowledge in partnership with Bay-O-Wolf Corporation you will prepare for the ITIL® v3 Foundation Certificate in IT Service Management. You will learn the fundamentals of IT Service Management from experienced instructors. This course includes handouts and references useful after the class, as well as practices sessions, quizzes, exam strategies, and test taking tips.

ITIL® Foundation Prerequisites

Familiarity with IT terminology and IT-related work experience are recommended.

What You'll Get in ITIL® Foundation

Industry Expert Instructor
ITIL® approved courseware
UKI student workbook
Expert Level Instruction
Daily Homework Questions (Over 300 Questions)
Daily Quiz Questions (Over 300 Questions)
Handy Reference Charts and Tables
Flash Cards
Course Related Readings (Reinforcement)
Daily Exercises to Reinforce Memory Recall - Cognitive Core

What You'll Learn in ITIL® Foundation

ITIL® v3 covers five core disciplines:

Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement

ITIL® Foundation Certification

The ITIL® Foundation certification training program provides IT professionals and managers with the essential skills needed to deliver customer-centric, cost-justified, and business-driven IT services. Our ITIL® Foundation Certification Boot Camp helps IT leaders understand ITIL® terminology, processes, and innovations that can change the way they do business.

ITIL® Foundation Outline

1. Service Management Defined

  • IT services and what they really do
  • How IT services deliver value to customers
  • Value and importance of IT service management

2. ITIL® Introduction

  • Good practices
  • Ease ITIL® adoption
  • ITIL® qualification scheme, bodies, and certifications

3. Service Operation

  • Effectively and efficiently deliver support services
  • Ensure value to customer and service provider
  • Maintain stability while allowing for change
  • Organize to improve IT support to customers

4. Continual Service Improvement

  • Create and maintain value for customers
  • Importance of better design, introduction, and operation of services
  • Improving service quality, business continuity, and IT efficiency
  • Link improvement efforts to strategy, design, and transition

5. Service Strategy

  • Design, develop, and implement service management
  • Service management as a strategic asset
  • Setting objectives and expectations
  • Identify and select prioritization opportunities

6. Service Design

  • Design and develop services
  • Develop processes
  • Design principles and methods
  • Convert strategy into services

7. Service Transition

  • Develop and improve capabilities
  • Improved methods for transitioning new and changed services into operation
  • Manage the complexity related to changes
  • Prevent undesired results while enabling innovation


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(Instructor) explained everything from both a commercial and military application standpoint of fiber optics. Outstanding class, never been to better. Mr. Camacho USMC Oceanside, CA


On a scale of 1-10, it was a 12. Instructor had great energy, knowledge, examples and was able to relate to my knowledge and learning techniques. M. Campos SYSCOM Quantico, VA


Top 10%...daily quizzes were invaluable for gauging progress! Jordan NAVFAC




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